Terms of Business

1. Definitions

In these conditions the following words shall have (unless the context requires otherwise) the meanings set out opposite them:

1.1 “The Company” shall mean Hukins Hops.

1.2 “The Customer” shall mean any person firm Company or organization, to which the Company agrees to sell “the Goods”.

1.3 “The Goods” shall mean the goods (and any part thereof) the subject matter of the contract as described in these conditions and (if appropriate) on the face of the Company’s acknowledgment of the order form.

2. General

2.1 The Company reserves the right by notice in writing to the Customer signed by a Director of the Company to add or amend or vary these conditions at any time before acceptance of delivery of or payment for the Goods.

2.2 Acceptance of delivery of the Goods or payment for the Goods by the Customer to the Company shall of itself constitute an acceptance of these conditions where acceptance has not been previously communicated to the Company.

2.3 Quotations for bulk orders shall be available for acceptance (unless expressly stated otherwise) for a maximum period of 30 days from the date thereof and may be withdrawn by the Company within such period at any time by written or oral notice.

2.4 If subsequent to a contract in which these conditions are incorporated any further contract of sale is concluded with the Customer by letter or telegram or orally or by a combination of these factors without express reference to these general conditions it shall be a term of such contract that these general conditions of sale apply thereof.

3. Delivery

3.1 Time for delivery is given as accurately as possible but is not guaranteed.

3.2 In the event that the goods are not delivered within 5 working days of a specific agreed delivery date, and an alternate date cannot be arranged for any reason then the customer is within their rights to demand cancellation of their order with a full refund less any administration charges that may be applied.

3.3 Failure by the Customer to take the delivery of or to make payment in respect of the Goods or any one or more installments of the Goods shall entitle the Company to treat the whole of the contract as repudiated by the Customer.

3.4 Without prejudice to Condition the Company will endeavour to comply with reasonable requests by the Customer for postponement of delivery of the Goods but shall be under no obligation to do so and where delivery is postponed by agreement otherwise than due to default by the Company the Customer shall pay all costs and expenses including a reasonable charge for storage and transportation occasioned thereby and payment for the Goods shall be made on the date payment would have been due had delivery not been postponed.

4. Price/Delivery costs

4.1 All prices are subject to change without notice.

5. Passing of property and risk

5.1 Risk shall pass to the Customer so that the Customer is responsible for all loss damage or deterioration to the Goods:-

5.1.1 If the Company delivers the Goods by its own transport in accordance with some contractual obligation arranges the transport for the Goods at the time when the Goods arrive at the place of delivery, or

5.1.2 in all other circumstances at the time when the Goods leave the Company’s premises,

5.2 Title to the Goods or any part thereof shall not pass to the Customer until the Customer has paid to the Company all sums due and payable by it to the Company under this contract and all other prior contracts between the Company and the Customer or

5.3 The Customer shall only be at liberty to sell the Goods there under prior to the passing of the title to the Customer on the understanding that portion of the proceeds of the sale of the Goods which represents the sums due to the Company there under belong to the Company and are held by the Customer on trust for the Company and are paid into a separate bank account designated as a trust account for the Company.

6. Payment & terms

The total cost of your order is the price of the Products ordered plus Shipping Charges. Payment can be made by any of the specified Payment Methods.

The following payment methods are acceptable: Credit card, Debit Card, Paypal or calling with your payment details.
6.1 Credit Card – The following cards are acceptable: VISA, Mastercard, Maestro, Visa Electron, Solo, Delta.

Please be aware that that your credit card details must match those of your billing address. Orders will not be accepted if this is not the case.
If you wish your order to be sent to a different address, please enter the appropriate address at checkout.

6.2 Payment via phone – If you wish to place the order via telephone, please call during the following hours: 9.00am to 5.00pm (GMT) Monday to Friday. Contact number is 01580 292 252. We will require the following information for the order to be processed:
Name/Product description, Size, Colour (if applicable), Quantity, Credit Card details, Delivery address.

As above: Please be aware that that your credit card details must match those of your billing address. Orders will not be accepted if this is not the case.

If you wish your order to be sent to a different address, please enter the appropriate address at checkout.

For your assurance, Hukins Hops does not hold any of your credit card details.

If you are unable to get a response please leave your contact details and we will get back to you as soon as possible. Never leave your credit card information via the telephone and do not send your credit card information via email.

6.3 Unless otherwise agreed by the Company in writing payment for the Goods shall be paid in full prior to delivery.

6.4 In the event of default in payment by the Customer the Company shall be entitled without prejudice to any other right or remedy the Company has under these conditions and without prior notice to suspend all further deliveries on any contract or contracts between the Company and the Customers and to charge interest on the amount outstanding at the rate of 6% above bank base rate per month, until a cheque tendered by the Customer in payment of the same has been cleared.

7. Refunds for cancellations and returns

We understand that occasionally you may wish to return a product to us if it has become damaged during courier. We have created this returns policy to enable you to return damaged products to us in appropriate circumstances.

It should be noted:

  • All products are sold undecorated
  • Fresh Hops are only available between Mid-August to Mid-September and this is subject to seasonal variations
  • Dried Hops are only available between Mid-August to Christmas while stocks last
  • We will process your order as soon as possible, usually making delivery within 7-10 working days of receipt of your order, once the product becomes available.

7.1 Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product or cancel an order where:

(a) We receive notification that the product was damaged on receipt within 3 days of its arrival OR the next day for 24 hour deliveries.

(b) If for any reason you wish to cancel your order this maybe done within 5 working days of receipt of your order. Goods cancelled in this way will receive a refund where appropriate within 30 days.

7.2 We will give you a refund where appropriate for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges but excluding the costs of you returning the product to us.

8. Size & colours

Sizes specified by the Company are to be treated as indicative only as Hops vary in shape and size naturally. Any colour representation is intended as a guideline and no guarantee can be made as to the exact colour displayed on one’s monitor.

9. Liability

Save where the Company can be shown to have failed to exercise reasonable care in the manufacture and/or supply of the Goods and such failure results in the death or personal injury the Company shall be liable to the Customer for loss injury or any damage of any kind whatsoever consequential or otherwise (including without limitation removal or rectification work required in connection with the installation of repaired or substitute goods) which result directly or indirectly from the Company’s supply or failure to supply Goods to the Customer. By entering this site you agree that any loss of profits or damage to equipment or data which occurs directly or indirectly from use of this site will be your own responsibility and not that of The Company.

10. Confidential Information

All drawings documents, confidential records, computer software and other information supplied by the Company are supplied on the express understanding that copyright is reserved to the Company and that the Customer will not without a written consent of the Company either give away loan exhibit or sell any such drawings documents records software or other information or extracts there from or copies thereof or use them in any way except in connection with the Goods in respect of which they are supplied.

11. Data and Technical Information

The information contained in the advertising sales and technical literature issued by the Company may be relied upon to be accurate in the exact circumstances which it is expressed otherwise any installations illustrations performance details examples of installations and methods of assembly and all other technical data in such literature are based on experience and upon trials under test conditions and provided for general guidance only.

12. Force Majeure

In the event that the manufacture or delivery of any of the Goods or performance of the Works is prevented or hindered directly or indirectly by fire, the elements, war, civil commotion, strikes or lockouts, industrial disputes, shortage of raw materials or fuel not withstanding that the Company has taken all reasonable steps to procure the same, shortage of labour, break down or partial failure of plant and machinery, late receipt of the Customers Specification or other necessary information acts, orders or regulations of Government, delay in any part of any independent subcontractors or supplier, or any other cause whatsoever beyond the reasonable control of the Company then the time for the delivery of the Goods or performance of the Works shall be extended for a reasonable period having regard to the effect to the delaying cause on the manufacture, delivery or performance.

13. English Law

The contract made there under shall be governed and interpreted according to English Law and the Company and the Customer hereby submit themselves to the jurisdiction of the English Courts.

14. Refusal of Transaction

We reserve the right to withdraw any Products from the Web Site at any time and/or remove or edit any materials or content on the Web Site. We may refuse to process a transaction for any reason or refuse service to anyone at any time in our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from the Web Site whether or not that Product has been sold; removing, screening or editing any materials or content on the Web Site; refusing to process a transaction or unwinding or suspending any transaction after processing has began

Privacy policy

Hukins Hops is committed to protecting your privacy.
This privacy statement discloses what information we gather about you when you visit the Hukins Hops online shop and describes how we use that information. Our policy is to keep the personal information we receive from our Site completely confidential and used solely for internal purposes. We will not share your personal information with any other parties.

Collection of your Personal Information

The personal information we collect may include your name, title, or organisation name, e-mail, phone. We may collect certain information about your visit, such as type of browser you use; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our Site. This information is used to help improve the Site and administer the Site.

Use of your Personal Information:

The personal information collected on this Site will be used to provide the services you have requested. We may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, we may send you information about forthcoming Hukins Hops products and services.

Any Questions

If you have any questions about this Privacy Statement or concerns about the way we process your Personal Data, please contact us.

We may occasionally modify this privacy statement. All such changes will be reflected on this web page.

Returns Policy

(1) Introduction

We understand that occasionally you may wish to return a product to us if it has become damaged during courier. We have created this returns policy to enable you to return damaged products to us in appropriate circumstances.

It should be noted;

  • All products are sold undecorated
  • Fresh Hops are only available between Mid-August to Mid-September and this is subject to seasonal variations
  • Dried Hops are only available between Mid-August to Christmas while stocks last
  • We will process your order as soon as possible, usually making delivery within 7-10 working days of receipt of your order, once the product becomes available.

(2) Returns & Cancellations

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product or cancel an order where:

(a) We receive notification that the product was damaged on receipt within 3 days of its arrival OR the next day for 24 hour deliveries.

(b) If for any reason you wish to cancel your order this maybe done within 5 working days of receipt of your order. Goods cancelled in this way will receive a refund where appropriate within 30 days.

(3) Refunds

We will give you a refund where appropriate for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges but excluding the costs of you returning the product to us.